Privacy Policy

At Palviox, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our site, you agree to the terms described below.

1. Information We Collect

Information You Provide

We collect personal information when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact us for support

This may include:

  • Name
  • Email address
  • Shipping and billing address
  • Payment information
  • Phone number (if provided)

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Time spent on pages
  • Cookies and tracking data

Payment Information

Payments are securely processed through trusted third-party payment providers (e.g., Shopify Payments, PayPal).
We do not store or access your full payment card information.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and updates
  • Improve our website and customer experience
  • Respond to your messages and provide support
  • Send newsletters or promotional emails (if you subscribe)
  • Detect and prevent fraudulent activity

3. Sharing Your Information

We only share your information with trusted third parties when necessary, including:

  • Shopify (to run our online store)
  • Shipping carriers (to deliver your order)
  • Payment processors (to handle secure payments)
  • Analytics providers (to understand website performance)

We never sell or rent your personal information.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve your browsing experience
  • Remember your cart
  • Personalize content
  • Analyze traffic and behavior

You can disable cookies in your browser settings, but certain features may not work properly.

5. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfill your order
  • Meet legal requirements
  • Resolve disputes
  • Improve website performance

You may request deletion of your data at any time.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to your data
  • Request deletion of your data
  • Opt out of marketing emails
  • Restrict or object to data processing

To exercise any of these rights, contact us at:
connect@palviox.com

7. Security

We use secure servers, encryption, and industry-standard safeguards to protect your data.
However, no online transmission is 100% secure — so we cannot guarantee absolute protection.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is used, contact us:

connect@palviox.com

We’re here to help and ensure your information is protected.